Return Policy
All initial purchases of the RHP™ PetRemedy™ Glucose Support Formula by customers of Wellness Support Network are covered by this refund policy for a period of 90 days from the date of purchase. No refunds will be issued on reorders.
No other products may be returned for a refund unless a
money back guarantee is indicated on the website.
To receive
a refund, the person who purchased the product must request
the refund by telephone (818) 241-9080 or e-mail info@petremedy.com
and receive a Return of Merchandise Authorization Number.
The Return of
Merchandise Authorization Number must be clearly written
on the outside of the package that is used to return the
products.
All empty, partially
used or unopened products must be returned in order to receive
a refund on those items. No refunds will be issued without
the return of the product containers. These items must be
returned postpaid with the postage paid in advance and mailed
to the company and location from where they were originally
shipped. If you no longer have the name and address of where
to return the products, Wellness Support Network will provide
it to you.
All refunds will be processed within 30 days of receipt
of returned items. Refunds will be given on the purchase
price of the product(s) less a processing fee. [These processing
fees are the fees that your credit card company charges
us for refunding the money to your account.] Less a 3.6% processing
fee for all Visa, Mastercard and Discover cards; less a
4.5% processing fee for American Express cards; less a
4.0 % processing fee for checks. Shipping and handling
fees are non-refundable.
Refunds will be issued only to the individual who paid for
the original purchase (not the recipient of the products
if different than the purchaser).
All refunds will be made back to the debit or credit card
account originally used to make the purchase, or by check
to the individual, if the purchase was made by check.
AutoShip Program
Occasionally someone
receiving automatic shipments will wish to suspend or
cancel their AutoShip program. Unopened, unmarked products
in their original condition will be accepted for a refund,
and only if Wellness Support Network is informed of the
request for refund within ten (10) days of the date it
was shipped to the customer.
The return must
be received within 30 days of the last shipment. A refund
will be given only on the last shipment received. No
other refunds will be issued to individuals on the WSN
AutoShip program.
Damaged
Merchandise
On rare occasion,
product can be damaged in transit to a customer. Should
your product arrive damaged (such as a broken bottle), please
contact Wellness Support Network without delay (within 5
days) and a replacement will be shipped to you immediately
at no additional charge. We only request that you return
the damaged product in the box the new replacement product
comes in.
Error in
Your Order
If you receive
an order that has an error in it, we first and foremost
apologize. Please contact the Wellness Support Network and
we will immediately fix the error at no cost to you.
